Store Policy

Customer Service Policy

To provide the best possible services to our community by delivering on our promise and making it easy to do business with Melbourne Candle Co.
 

To deliver on the reasonable service expectations of our customers and guide customers as well the organisation in dealing with Customer Requests to ensure the highest possible level of service and commitment is achieved, by:

  •  Defining a ‘Customer Request’ and ‘Service Request’ 

  •  Establish principles for handling Customer Requests

  • Ensuring that customers and staff understand the level of service expected when handling Customer Requests.

  •  Providing transparency and accountability in service provision.

  • Treat you with respect and courtesy

  •  Improve convenience and access by providing a range of service options 

  • Give you clear and accurate information

  • Provide service with a smile

  • Listen to your feedback

  • Respond to complaints promptly

  • Provide you with feedback when your complaint is completed

  • Work with you to continuously improve and provide the best advice and service

Privacy & Security
How we hold your personal information
We may hold your personal information in either electronic or hard copy form. If you provide information to us electronically we retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties. If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.
Security
We use industry standard security measures to safeguard and protect your information. This includes taking reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure.
Wholesale Inquiries

We are always happy to receive wholesale inquiries.

Please feel free to contact us via hello@melbcandleco.com.au or via our contact us page and tell us a little about you and your store.

Custom Order & Bomboniere Inquiries 

We are always love working with custom orders & Private labels,

Please contact us via hello@melbcandleco.com.au or via our contact us page and tell us a little about you and what requirements you may have and we can start working together.

Payment Methods
  • Credit / Debit Cards

  • Online Orders

  • Offline Payments

  • Invoicing for Large and Wholesale Orders