Shipping & Returns
Here at Melbourne Candle Co. we send all of our packages with Sendle.
Sendle is Australia’s first 100% carbon neutral delivery service
and certified B Corporation.
All packages come with automatic tracking, once your package has been sent you will get an email with the tracking number for your records, once they arrive are you house they will be left in a safe place if no one is home.
All orders are covered for up to $1500 in the case of your package being lost.
At Melbourne Candle Co. all of our packages are sent using compostable packing.
Here is a little about the packing we use,
"Made from corn starch with a binding agent/resin added for flexibility.
the best bit … it can be composted at home, when you’ve finished using it, just put your bag in with your food scraps and garden waste, and before you know it, worms will be eating me for breakfast.
Better for the environment, better for our oceans, a better tomorrow"
To find out more about our packaging click here.
Spend $70 or more in one transaction and have your order delivered to any street address in Australia for FREE!
Return & Exchange Policy
When you shop with Melbourne Candle Co, you enjoy confidence – the confidence of knowing that if you are not completely satisfied with your purchase, you can simply return it to any Melbourne Candle Co market stall or return via post (within the original country of purchase) and we will provide you with an exchange, refund or repair within the guidelines outlined below.
Proof of Purchase
Please note that all returns, refunds, exchanges or repair requests must be accompanied by any one of the following Proof of Purchase documents:
Original Receipt (no photocopies accepted)
Proof of Purchase
Change of Mind
If you have changed your mind about your purchase, Melbourne Candle Co. will be
pleased to offer you an exchange provided that:
You have produced satisfactory Proof of Purchase; and
The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any).