FAQ

Frequently asked questions

How long do your candles burn for?


Melbourne Candle Company candles burn from a minimum 20 to 40 hours, but generally 25 to 50 hours. On average we find that our small candle burns for 25 hours, Medium for 50 hours and Large for 100 hours. As long as you allow your candles to burn right to the edges the first time you burn your candle you will get the maximum burn time out of them. We recomend on average allow your candle to burn for 4 hours at a time before extinguishing either by dipping the wick into the wax pool or placeing the lid over lightly on top. If you only allow your candle to burn to the size of a 20cent coin the first time you light it, the candle will remember this for next time and only burn that far all the time, this will create tunneling which will not get maximum burn time from them.




Where can I buy your candles in person?


Our candles can be purchased at many locations across Melbourne, please see our stockists page at the top left of our website to find the nearest one to you. Alturnatively see where we are having our next Pop-up store at local events.




What are your candles made of?


Our Candles are made of 100% bio-degradable Soy wax with essential oils and sustainable hemp wicks.




How are your candles made, where are your candles made?


Our candles are made by using 100% eco-soy wax, essential oils and sustainable hemp wicks. Each candle is poured in small batches into its own tin by hand in our Pascoe Vale South studio, once each candle has set the wick is trimmed and then sealed with air tight lids to lock in the fragrance and wrapped in maps of the associated Melbourne landmark and history of the location from the 1880s.




How much is shipping?


Shipping costs on our candles is veriable depending on where you are having the candles sent to and how many. Shipping starts at as little as $6.95 for one candle with in Australia. Free Shipping. Orders within Australia over $80 will have free postage automatically added at check out.




What is your returns policy?


Please feel free to see our returns policy located at the bottom of the page.




Do you have any information on Candle Care?


Candle care information is also located on the bottom of each candle. Failure to follow Instructions could result in Injury, Hazard or Fire. Never move a lit Candle or leave unattended. Always keep out of reach of Children and Pets, and place on a stable, heat resistant surface. Avoid exposure to drafts. Container may become hot. At the end of combustion, a variable quantity of wax may remain. Always store candle in a cool dark place below 25°C and away from direct sunlight. Never allow your candle to burn for more than 5 hours. Always allow your candle to burn right to the edges the first time you burn it as it has a memory and if you do not allow it to burn to the edges it will only burn to that same place everytime.




What does Tunneling mean?


A tunneling candle can definitely be a problem! A candle can tunnel for multiple reasons.

The most common reason for a candle tunneling is due to burning a candle improperly.
Normally, you should let the candle burn long enough in each sitting to melt the wax all the way across the candle. If you blow the candle out before it melts all the way across, it solidifies and leaves an indentation in the wax. Repeating this will cause tunneling of your candle. It generally takes at least 1.5 hours to melt the wax all the way across.




How can I reuse my tin?


Once you have used up your candle you can simply reuse the tin as is, but to remove the leftover wax that is left in the bottom the following is how we remove the leftover wax:

1. Place your candle tin on a heat proof surface.

2. Boil some water either on the stove or kettle.

3. Pour the boiled water into the tin filling most of the way up the tin.

4. Leave the water to melt the wax in the tin until cold and the wax has risen to the top and set.

5. Break wax to remove it from the tin, this wax can be placed into a wax melter or oil burner to get full use out of it.

6. Steps 1-5 maybe repeated until all wax is removed.

7. Enjoy your Melbourne Candle Co. tin to store items at home.




How do I send a candle as a gift for a friend?


Sending a candle directly to the gift recipient is as easy as putting their details first at checkout, e.g. Name, Address, Phone Number etc. Then placing yours at the billing information so it lines up with the name on the Credit Card.

This can also be done with Community Drop off.