FAQ

Frequently asked questions

How long do your candles burn for?


Melbourne Candle Company candles burn from a minimum 20 to 40 hours, but generally 25 to 50 hours. On average we find that our small candle burns for 25 hours, Medium for 50 hours and Large for 100 hours. As long as you allow your candles to burn right to the edges the first time you burn your candle you will get the maximum burn time out of them. We recomend on average allow your candle to burn for 4 hours at a time before extinguishing either by dipping the wick into the wax pool or placeing the lid over lightly on top. If you only allow your candle to burn to the size of a 20cent coin the first time you light it, the candle will remember this for next time and only burn that far all the time, this will create tunneling which will not get maximum burn time from them.




Where can I buy your candles in person?


Our candles can be purchased at many locations across Melbourne, please see our stockists page at the top left of our website to find the nearest one to you. Alturnatively see where we are having our next Pop-up store at local events.




What are your candles made of?


Our candles are all hand-poured in our Melbourne based studio using the following materials:

100% Soy wax Australian Artisinal Fragrances Hemp Wicks for a cleaner longer burning candle Australian made recyclable tins.

Why Soy Wax?

Soy wax is all-natural, but it’s more widely available. It has a strong fragrance, burns for longer, and is cleaner than paraffin wax, the other most common candle wax.

Soy wax candles also create less soot and emit fewer toxins when burned compared to paraffin wax. Soy wax has a naturally off-white colour that looks great on its own, or it can easily be dyed with other colours. Soy wax also has a lower melting point than many of the other waxes widely available and has a lower melting point that makes it easier to burn in cooler environments or during colder seasons like winter, but can have light "sweating" in summer, but this does not affect the quality of the candle.

What are Australian Artisanal Fragrances?

Our fragrance oils are "synthetic" in substance in that they are not formulated directly from plant origin due to the carrier oil that assists with binding our oils to the wax. Having said this, many fragrance oils do contain a high percentage of essential oils.

In general, fragrance oils work better in candles than essential oils because they are fine-tuned for our type of wax. In contrast, essential oils are fixed in composition and can be difficult to work with most times, causing the waxes to split, looking like curdled milk and making them not set.

Please read some of the following facts we are proud to relay about our fragrances:

  • None of our fragrances are tested on animals.

  • All of our fragrances adhere to RIFM and IFRA standards for safety and purity.

  • All of our fragrances are manufactured in Australia.

Why do you use Hemp and not Cotton wicks?

The concept of hemp vs cotton is a fairly new debate in the materials space. When you consider the benefits of cotton, you may think of the soft and absorbent material that has been around for generations and is known as the fabric of our lives. As for hemp, you may not think about its benefits initially, but I want to bring you there, especially since hemp can save the world.

While hemp demands half the amount of land per 900kgs of fabric textile compared to cotton, the latter also requires four times more water and a much longer growing period than hemp.

In today’s agricultural farming methods, cotton needs 19,900 ltr of water to produce 1kg of cotton; this is equivalent to a single t-shirt and a pair of jeans.On the other hand, Hemp utilizes 300 ltr of water, which mainly comes from rainwater to produce has shown that on average 1kg of fibre.

Additionally, with severe climate effects and current various droughts throughout the world, it’s really not a comfortable feeling knowing that to produce one tee shirt and a pair of jeans, 19,900 ltr of water is needed. Tell that to any agricultural farmers currently facing the impacts of the drought.

Nearly 10% of all agricultural chemicals and 25% of insecticides come from the cotton industry. These pesticides are some of the most hazardous available, which ends up in the soil, rivers, and streams.

This places a direct and severe environmental impact on immediate stakeholders such as workers and families in the communities where farming occurs. In contrast, the hemp plant is naturally resistant to most insects and diseases, basically eliminating the need for any pesticides or herbicides.

Environmentally, hemp is a safer crop to grow than cotton. Overall, it looks like cotton is more of a soil-damaging crop, needing many fertilizers, herbicides and pesticides.




How are your candles made, where are your candles made?


Our candles are made by using 100% eco-soy wax, essential oils and sustainable hemp wicks. Each candle is poured in small batches into its own tin by hand in our Pascoe Vale South studio, once each candle has set the wick is trimmed and then sealed with air tight lids to lock in the fragrance and wrapped in maps of the associated Melbourne landmark and history of the location from the 1880s.




How much is shipping?


Shipping costs on our candles is veriable depending on where you are having the candles sent to and how many. Shipping starts at as little as $6.95 for one candle with in Australia. Free Shipping. Orders within Australia over $80 will have free postage automatically added at check out.




What is your returns policy?


Please feel free to see our returns policy located at the bottom of the page.




Do you have any information on Candle Care?


Candle care information is also located on the bottom of each candle. Failure to follow Instructions could result in Injury, Hazard or Fire. Never move a lit Candle or leave unattended. Always keep out of reach of Children and Pets, and place on a stable, heat resistant surface. Avoid exposure to drafts. Container may become hot. At the end of combustion, a variable quantity of wax may remain. Always store candle in a cool dark place below 25°C and away from direct sunlight. Never allow your candle to burn for more than 5 hours. Always allow your candle to burn right to the edges the first time you burn it as it has a memory and if you do not allow it to burn to the edges it will only burn to that same place everytime.




What does Tunneling mean?


A tunneling candle can definitely be a problem! A candle can tunnel for multiple reasons.

The most common reason for a candle tunneling is due to burning a candle improperly.
Normally, you should let the candle burn long enough in each sitting to melt the wax all the way across the candle. If you blow the candle out before it melts all the way across, it solidifies and leaves an indentation in the wax. Repeating this will cause tunneling of your candle. It generally takes at least 1.5 hours to melt the wax all the way across.




How can I reuse my tin?


Once you have used up your candle you can simply reuse the tin as is, but to remove the leftover wax that is left in the bottom the following is how we remove the leftover wax:

1. Place your candle tin on a heat proof surface.

2. Boil some water either on the stove or kettle.

3. Pour the boiled water into the tin filling most of the way up the tin.

4. Leave the water to melt the wax in the tin until cold and the wax has risen to the top and set.

5. Break wax to remove it from the tin, this wax can be placed into a wax melter or oil burner to get full use out of it.

6. Steps 1-5 maybe repeated until all wax is removed.

7. Enjoy your Melbourne Candle Co. tin to store items at home.




How do I send a candle as a gift for a friend?


Sending a candle directly to the gift recipient is as easy as putting their details first at checkout, e.g. Name, Address, Phone Number etc. Then placing yours at the billing information so it lines up with the name on the Credit Card.

This can also be done with Community Drop off.